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At network180 we have a Board of Directors at the highest level. Our Executive Director reports to the board of directors and is responsible for the clinical and operational environment. We have lead clinical and administrative/operational staff that report to the Executive Director. Leadership groups guide the day-to-day operations of network180.
1. What is happening and why? Network180 plans to begin to directly provide supports coordination services for Kent County adults with intellectual and developmental disabilities instead of providing these services through contracted agencies. We have determined that directly delivering supports coordination will increase consistency and equity in services for individuals, provide improved system management and agility, and allow our system to more fully meet federal mandates around conflicts of interest.
There will be no reductions or other changes in services for individuals due to this transition.
This change is not undertaken lightly. It has been decided after months of evaluation, discussion with contracted agencies, and consideration of alternatives. Continuous high-quality care for individuals served is paramount as our system completes this shift. Network180 is committed to working collaboratively with contracted agencies to support a seamless transition experience. Network180 is also sharing information about potential opportunities for current supports coordinators who may be interested in Network180 employment.
2. What will my options be for supports coordination? You will have the option of a Network180 supports coordinator or an independent supports coordinator. Independent supports coordinators are available through an organization called Community Living Services in Kent County.
3. When will supports coordination transition and how will I know when it is happening? The transition will happen over the spring and summer in 2019. You will receive a letter from Network180 during the week of May 20, 2019 providing more details about the transition process. Whenever possible supports coordinators at contracted agencies will be hired by Network180 and continue to work with the individuals that they serve now. As the transition draws near, your supports coordinator will be able let you know if they will be changing employment to Network180. Remember the change in supports coordination does not change anything else that is occurring with your services currently. Your current services like skill building, community living supports (CLS) and CLS Life Skills, will continue with your current provider(s).
4. If my supports coordinator is not hired by Network180 what will happen to me? You will have the option of a Network180 supports coordinator or an independent supports coordinator and you will be able to indicate your preference through a mailed form as the time for your agency’s transition gets closer. If you do not make a selection, your supports coordination services will be transferred to Network180.
5. Will my services change when I start to receive supports coordination through Network180? No. The Individual Plan of Service (IPOS) will remain the same, as this is the living document that helps to support you throughout the year. If there is a new supports coordinator assigned to you then they will review this with you to be sure that you are receiving all your current services as authorized in your IPOS and with the same provider of service.
6. Will I be able to choose a different supports coordinator? Yes. The recommendation is to wait until after 6 months of working with your new supports coordinator, if you receive a new supports coordinator. The reason that we want you to wait is to assure that there are not too many changes happening at one time and so you know what your options are.
7. Will there be any informational meetings about this? Yes. Network180 will hold public town hall meetings regarding this change at these times and locations:
When: Wednesday, May 29th 1:30pm to 3:30pm
Location: Kent Intermediate School District
Educational Services Center, Grand Room
2930 Knapp St NE, Grand Rapids, MI 49525
When: Thursday, May 30st 5:30pm to 7:00pm
Location: Network180 Eaglecrest Location
3310 Eagle Park Drive, Suite 100 (Lower Level)
Grand Rapids, Michigan, 49525
8. Who can I contact if I have questions? You can contact Chris Frederick from Network180 Customer Services at (616) 855-5206 if you have any questions throughout this process that cannot be answered by your supports coordinator.