Customer Services
790 Fuller Ave. NE
Grand Rapids, MI 49506
(616) 855-5206
(866) 411-0690
TDD/TYY: (800) 649-3777
customerservices@network180.org
FAX: (616) 336-3593

Customer Services 

Anyone coming to Network180 or one of its providers for help should feel welcomed and treated with dignity and respect from the moment they reach out for help.

Customer Services works to ensure individuals served through Network180 or one of its providers has a voice and choice in the treatment, support and services they receive. 

When a person receiving help does not feel they are getting the services or support they deserve, they have the right to file a complaint - also called a grievance. They may also authorize a representative to file a grievance on their behalf. The Authorized Representative Request form is available below. A person's guardian or the parent of a minor child can file a complaint without authorization of the participant. 

Examples of complaints:

• quality of care
• relationship issues with provider or treatment staff
• conditions of the provider service site
• financial or billing issues
• safety concerns
• timeliness of communication
• availability of provider or treatment staff
• access to provider or service authorized

If you are served by Network180 or one of its network providers, and are not fully satisfied with your services, you have the right to file a grievance about your concerns. Network180 Customer Services will work to resolve the complaint within 90-days and will notify you in writing.

Contact Customer Services

Phone: (866) 411-0690 or (616) 855-5206
E-mail: customerservices@network180.org
Mail: Network180 Customer Services 
790 Fuller Ave. NE, Grand Rapids, MI 49503
Fax: (616) 336-3593, ATTN: Customer Services
TTY/TTD: Dial 7-1-1 to request assistance
Translation & interpretation services available at no cost.

You can also file a complaint by filling out the form below. Return it by email, mail, or fax.